FAQ
Answers to the questions buyers ask us most often about ordering promotional gifts and merchandise from Sea Silk Road. Anything not covered here — send us a message and we reply within 24 hours on working days.
1. How could I get samples?
We supply free samples if they are in stock and the total value is under US$ 5 — provided you have a DHL or UPS account or another courier freight-collectable account and agree to pay the courier freight. Samples worth more than US$ 5 are charged, and we send them after receipt of your payment. If you have no courier account, you can send your own courier to collect the samples, or send us the sample charge together with the courier cost by T/T. We reserve the right to refuse free samples to any party at our discretion. Read more about free samples.
2. How much will the courier freight be for samples?
Courier freight depends on the quantity, weight, carton size and your area.
3. How can I get your price list?
Please send us an email or fax and we will send you our price list and order information.
4. Can we have our logo or company name printed on your products or the package?
Yes. Logos and imprints can be printed on our products by silk-screen printing or other methods. The minimum quantity for silk-screen printing is 500 units per logo, or depends on the product range. Send artwork by email in JPEG, TIFF or AI format.
To have your logo or company name printed on the packaging (custom-designed packaging such as a gift box or paper card), the minimum order is 5,000 units per model. Send artwork by email in AI, EPS, TIFF or CorelDraw format at 300 dpi.
5. How do I place an order?
Send us your purchase order by email or fax, or ask us to send you a proforma invoice for your order. We need the following information:
- Shipping information — company name, street address, phone and fax number, destination airport or sea port, transport method (by courier, air or ocean container).
- Product information — model numbers, quantity, unit price.
- Delivery time required.
- Freight payment — collect or prepay.
- Forwarder contact details, if any, in China or Hong Kong.
6. Can you arrange the transportation for us?
Yes. We can arrange sea, air and courier transportation.
7. How will the products be sent to us?
Small quantities or weights under 20 kg are usually sent by courier. Orders from 20 to 500 kg can be sent by air to the airport nearest you. Large quantities or volumes are usually sent by ocean container. The transport method depends on your choice; freight depends on quantity, weight, volume, transport method and destination country (airport or sea port).
8. What is your usual payment term for orders?
Our usual payment term is wire transfer (T/T). We also accept:
- Western Union — for urgent and critical orders.
- L/C — for bulk orders, depending on order status.
- All major credit cards and Paypal — for VIP clients; for new clients this depends on the order status.
9. How can we get your new product announcements?
Please refer to the current range on our website, or email us to be added to our new-product updates.
10. What is the minimum order quantity?
It depends on the product, so please contact us to confirm. Usually we do not accept orders worth less than US$ 1,000 (several models may be combined to reach this).
11. What warranty do you offer?
6 to 12 months, depending on the product. We accept free replacement for unqualified products during the warranty period. See our guarantees.
12. How can we become your sole distributor?
If you can sell our products worth US$ 5,000 to US$ 20,000 per month, you could be one of our distributors in your city or area. If you can sell more than US$ 30,000 per month, you could be our sole distributor in the country. Contact us for more information.